Help/FAQ

Q: Why should I order my glasses online from you?

A: We offer the same great name brand frames and quality lenses that you would purchase at your local eye doctor’s office or chain retail store.  Except, our prices are much lower and you will save hundreds of dollars. You can order your glasses in the comfort of your own home, on your own time, as we are open 24 hours a day, 7 days a week, 365 days a year. We offer free shipping as well.

Q: How can you afford to charge such low prices?

A: We believe you shouldn’t have to break the bank to be able to see clearly. Running an online optical opposed to a brick and mortar location allows us to save on overhead costs, which then allows us to offer you the same great quality and brands that you can buy at your local retailer or doctor’s office at a fraction of the price, literally.

Q: Are the brand name frames you sell authentic?

A: Absolutely, we order our frames straight from the manufacture themselves.  You are getting the same product, as you would find in a chain retail optical store or your doctors office.  All of the frames we sell include the manufactures warranty.

Q: What warranty is offered when I buy a pair of glasses with you?

A:  All frames have a 1-year manufactures warranty from the date of purchase.  This includes manufactures defects such as hinges, welds, and cosmetic defects.  This warranty does NOT include, but are not limited to, physical damage done to the frame such as, sleeping on, sitting on, twisting, bends, dropping, smashing, or stepping on.

Q: How long will my glasses take to arrive?

A:  Once you place your order, we start to process it right away. It can take anywhere between 5-14 business days depending on your prescription and lens choices.

Q: How much does shipping cost for my glasses?

A: Nothing! We offer FREE shipping on all orders no matter what!

Q: How do I check on the progress of my order/glasses?

A:  You will be sent a confirmation e-mail once your order has been placed and another once your order has shipped. If you have any questions, feel free to email us at support@ineedeyewear.com or call us at 1-800-689-9550.

Q: What do I need before ordering from you?

A: A prescription from your eye doctor is all you need to place an order with us for your prescription eyeglasses or sunglasses. If you wish to purchase just our frames, then you need nothing and you are ready to order.

Q: I made a mistake when placing my order. What should I do?

A:  If you realize you made a mistake when placing your order, simply send us an email at support@ineedeyewear.com. To make sure your ordering experience goes smoothly, please double-check your prescription and shipping information before submitting your order. 

Q: Who checks my order to make sure I haven’t entered anything that is obviously wrong?

A: Our licensed opticians check and verify all prescription orders. If they find anything out of the norm, we will contact you either by phone or email. If your doctors contact information is included with your prescription, we will verify your prescription with your doctor.

Q: I’m unsure about how to enter my prescription online. Can I send it to you instead?

A: Yes, you can email us a copy at prescriptions@ineedeyewear.com, upload it to our website or fax it to us at 1-407-440-3710. When you send us your prescription, please include your name, email address and order number (if applicable), so that we know how to track your order.

Q: What if my frames need adjustment after I receive them?

A: You can simply stop in at one of your local optical retail stores or eye doctor’s office. Most optical stores will do minor adjustments for free these days.

Q: Can I use my contact lenses prescription to order glasses?

A: Unfortunately, no. Contact lens and glasses prescription are completely different. But if you do have a contact lens prescription, you then most likely have a glasses prescription as well. So contact your doctor who you had your eye exam with and ask them if you can have your glasses prescription.

Q:  What are your lenses made of?

A: We offered a variety of lens materials. We offer the industry standard, CR-39 (plastic) lenses, we offer lighter, thinner, stronger, and more durable Polycarbonate lenses, and for stronger prescriptions we offer Hi-Index Plastic lenses. If you have any questions about which lenses are right for your prescription you can send us an email at prescriptions@ineedeyewear.com or call us at 1-800-689-9550 and we will be glad to assist you.

Q: Do you sell prescription sunglasses?

A: Yes, actually, any frame that allow you to enter a prescription in on our website can be made into prescription sunglasses. Choose the polarized option for your lenses.

Q: Do you sell bifocal or progressive lenses?

A: Right now, we are only offering single vision lenses on our website. Although we do have the access and experience to sell multifocal lenses so please send us an email at support@ineedeyewear.com so we can further assist you.

Q: What if I can’t make out what’s written on my prescription?

A:  Send us a copy of your prescription by either uploading it to our website, sending us an email at prescriptions@ineedeyewear.com, or faxing it to us at 1-407-440-3710. We can also contact your doctor if needed.

Q: How strong a prescription can you fill?

A: The maximum prescription that we currently sell is: +6.00 to -12.00 SPH (sphere) and ±4.00 CYL (cylinder). If your prescription is stronger then what we currently offer, it does not mean we cannot serve your needs. We can make special arrangements to satisfy your prescription. Email us at prescriptions@ineedeyewear.com so we can help you out.

Q: How can I pay?

A: We accept all major credit and debit cards, including PayPal.

Q: Is the payment page secure?

A:  Yes, we take your privacy extremely seriously. That is why we choose PayPal to accept your payment.

Q: What is the process once I place my order?

A: Once we receive your order, your frame is ordered and your specific prescription is made. Your glasses are then manufactured by a licensed optician with years of experience and checked to ensure your glasses are tailored perfectly for you. Then they are safely packaged and out they go in-route to your doorstep.